Many companies in the United States measure their success by benchmarks known as key performance indicators (KPIs) - most commonly revenue growth, profit margin, and labor productivity. Best practices state that KPIs must be clear, meaningful, cost-effective, realistic, aligned with objectives, and measured regularly. Investor-owned and large companies in the service industry are likely to be data-driven, but what happens to these companies and their cultures when they are primarily accountable to reports, metrics, and...
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